PENGARUH KUALITAS PELAYANAN DAN DISIPLIN KERJA KARYAWAN BIRO ADMINISTRASI UMUM TERHADAP KEPUASAN MAHASISWA

Abstract

The research approach used in the procurement of this research is quantitative dekskiptif
approach. This method is used to collect and interpret data through the collection, compile
and analyze the data so as to provide a clear picture of the Effect of Service Quality and
Work Discipline Employees Public Administration Bureau of Student Satisfaction.
Multiple linear regression analysis is used to know the influence of service quality and
employee discipline to student satisfaction.
The variable of service quality (X1) simultaneously gives significant effect to student
satisfaction at University X with probability value b1 is 0.017 less than 0.05. Employee
discipline variable (X2) simultaneously give a significant influence to student satisfaction at
University X with probability value b2 is 0,031 smaller than 0,05. The service quality
variable (X1) has regression coefficient (β) equal to 0,149, employee work discipline (X2)
equal to 0,123, hence can be said that service quality variable (X1) have dominant influence
to student satisfaction at Universitas X.
Keywords: Service Quality, Employee Discipline, Student Satisfaction